Refund policy

  • 30-Day Return & Refund Policy

    We want you to feel confident when shopping with Glowanne. We accept eligible return requests made within 30 days of delivery.

    Return Eligibility

    To be eligible for a return, products must be unopened, unused, and in their original packaging and condition, including any original safety seals.

    For health, hygiene, and safety reasons, skincare products, cosmetics, supplements, and personal-care products that have been opened, used, or had their safety seal removed are not eligible for return.

    Individual skincare results may vary. A product that has been opened or used is not eligible for return solely because it did not provide the results expected by the customer.

    To request an eligible return, please contact Glowanne within 30 days of receiving your order and provide your order number and reason for the return. Returns sent without prior authorization may not be accepted.

    Damaged, Defective, or Incorrect Items

    Please inspect your order when it arrives. If you receive an item that is damaged, defective, or different from what you ordered, please contact us as soon as possible and provide your order number and photos of the item and packaging.

    If the issue is confirmed, Glowanne will provide an appropriate replacement or refund and cover applicable return shipping costs.

    Return Shipping

    For eligible returns that are not the result of an error by Glowanne, the customer is responsible for return shipping costs. Original shipping charges are non-refundable, except when the return is due to a damaged, defective, or incorrect item.

    Refunds

    Once your return is received and inspected, we will notify you whether your refund has been approved. If approved, the refund will be issued to your original payment method. Processing times may vary depending on your bank or payment provider.

    Non-Returnable Items

    Opened or used skincare products, cosmetics, supplements, personal-care products, gift cards, and items specifically marked as final sale cannot be returned, except when applicable in cases involving damaged, defective, or incorrect items.

    Order Cancellations

    If you need to cancel or modify an order, please contact us as soon as possible. We cannot guarantee that an order can be canceled or modified once it has entered processing or has been shipped.

    Contact Us

    If you have any questions about returns or refunds, please contact us at contact@glowanne.com